Our practice will safely reopen for all patient treatment on May 18, 2020
Our community has been through a lot over the last few months. We are looking forward to seeing you once again in our office. Governor Walz updated the executive order, allowing general dental care to resume on Monday, May 18th. At this time we are prioritizing non-emergent treatment based on level of severity.
COVID-19 has been a very difficult time for all of us. We deeply appreciate your understanding during our shutdown.
While many things have changed, one thing has remained the same; our commitment to your safety, our employee’s safety, and our community’s safety. Our infection control protocols ensure both safety and comfort for everyone. The information about the outbreak of COVID-19 is evolving daily, and we want to reassure you we are monitoring the most up-to-date guidance from multiple trusted sources, including the Centers for Disease Control (CDC), the American Dental Association, the Minnesota Board of Dentistry, and more.
During the stay at home order, we have been diligently preparing to treat patients safely by attending numerous training seminars and implementing new engineering controls within our office. Our office has installed medical grade HEPA filters in the lobby and every treatment room for your safety. The units are capable of removing particles smaller than COVID-19 viruses. As another added safety measure, we are spreading out our appointments and scheduling extra time for each procedure. Our team asks for your patience as we work towards reopening our office; this is the first time we have experienced a disruption of care to this extent.
What to expect at your next dental visit:
You will notice a lot of changes at your next dental visit. We will be asking a lot of questions to screen for COVID-19. And then we’ll ask those same questions again. Please be patient with us. All of our procedures are in place for your safety and the safety of our amazing staff.
We ask that our patients come alone to their appointment, or with one parent/guardian. We ask that all patients arrive at the clinic wearing their own masks. A mask will be required at all times, only to be removed while actively receiving treatment.
When you arrive, please ring our doorbell as our doors will be locked. For everyone’s safety, we are making every effort to minimize the number of people allowed in our office at any given time. A staff member will greet you at the door, check your temperature, and ask the first round of screening questions. In the event that our screening identifies any signs or symptoms of illness, you will be asked to promptly leave. You can call to reschedule your appointment for a later date. We will also require our patients use our hand sanitizer when entering and exiting our office.
We understand everyone has been affected financially from this unfortunate pandemic. With the new standards set forth by the CDC, OSHA, and ADA in regards to personal protective equipment (PPE), we have seen a significant increase in cost of these supplies. We have decided to add a PPE surcharge of $19 to all appointments. Keeping your financial situation in mind, we are only charging a fraction of the increased costs. We will continue to look into reducing the surcharges as the demand changes.
To minimize patient interaction, we will be collecting the PPE fee and patient balance over the phone. We will still accept checks and cash as payment.
We will ask that you continue to practice social distancing measures in common areas of the office, including the front desk. The waiting area chairs will be spaced 6 feet apart.
With the added PPE the temperature in our office may be cooler. Please bring a sweater or sweatshirt to provide comfort during your appointment.
As a practice, we have always followed and will continue to follow guidelines set forth by the CDC, OSHA, and ADA in regards to personal protective equipment (PPE) to prevent the spread of infectious diseases. As always, all treatment rooms will be COMPLETELY sterilized before each patient is seated.
During patient care, safety glasses and/or face shields will be worn by everyone and changed between patients.
All common surfaces that came in contact with the patient will be wiped with disinfectant including the patient chair and anywhere the patient placed their personal items and/or coat hanger.
Checking Out After Your Appointment:
The administration team will be wearing masks and face shields while they assist you with payment and scheduling. As an added safety measure, we are spreading out our appointments and scheduling extra time for each procedure.
We are proceeding with an abundance of caution, but we want you to feel as confident as we do that any visit you make to our office will be a safe one.
We also realize that many of you have been impacted financially during this outbreak, and we are offering some solutions to keep dental care affordable for you and your family.
To discuss these payment options, schedule an appointment, or ask us any questions you may have about your next visit, please don’t hesitate to contact us at 612-332-0592.
We look forward to seeing you soon!
J & D Dental
****A Last Word: Oral health affects your overall health. We help our patients keep a strong immune system in part by identifying and treating oral conditions that hinder overall body health. By addressing inflammatory issues such as Gingivitis and Periodontal Disease we are reducing the burden on our immune systems that are so important in fighting the acquisition of and aiding the recovery of any illness, including COVID-19.